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Feedback and complaints

Tell us what worked well, what could improve or what concerns you.

Share your experience

You can speak with a staff member or contact the office. Explain what happened and the outcome you would like. Ask for help to give feedback if you need it.

What happens next

  1. Your feedback or complaint is received and recorded.
  2. The team acknowledges it and considers the issue.
  3. The team works towards a resolution and communicates the outcome.

Anonymous complaints can be considered, although this may limit investigation or a response. If an issue remains unresolved, ask about external review options.

Feedback document

The feedback document includes a form. Speak with Dardi about the current process and a safe way to return it. This website does not accept online complaint submissions.

Read the feedback document (PDF)